I went into the sales reps(advisor) office do some paper work - when one of the works came to me and claimed that he could not start my car. The sales rep started the car, only to fail in his effort. I attempted to start the car, only to fail once again. My perception of the problem was that my BATTERY HAD DIED.
I was made to initial some paperwork that stated that it would cost $100 to determine what the perceived problem is.
****I got swindeled in to doing a "diagnoistic" after the fact****
After their ASE certified EXPERT technician performed a diagnostic - his conclusion was that my battery was failing and that it needed to be replaced. The suggested work (stated in the recall notice) was performed = $0.0 My requested oil change was performed = $24.00 My BILL FOR THE DIAGNOSTIC WAS $50.00.
Was this really worth it? All that was done was given me a jump. Is this customer care? Is this looking to save their "customers" money? I tried to convince the "sales rep" that I saw no value in paying their technician to perform a "diagnostic". - He claimed that the diagnostic was necessary because the problem could have been anything.
NO OPTION WAS GIVEN TO ME TO NOT PERFORM THE DIAGNOSTIC. PAPERWORK TO PERFORM THE DIAGNOSTIC WAS PRINTED WITHOUT MY NOTIFICATION.
One can argue this anyway they want, but the bottom line is they RIPPED me off $50.00 ( I have not found work for over a year ) all to tell me that my battery does not work!!!
--WHERE HAS THE HONESTY GONE TO????
I found the cd changer to be of very poor quality (the sound was unclear and I could sometimes hear static) so I took my car back to the dealership, on appointment only to be brushed off without them even looking at the problem. The second time around, I drove over there and protested to the general manager of the delaership Mr Micheal Ball. He Personally examined the cd changer and exclaimed that the sound quality was indeed "horrrible".
I made it clear to him that I would not drive to the dealership another time. He assured me that he would send people over to my work place in Redwood city to take a look at it. This did not happen on the promised day and time and I have grown weary of calling and leaving messages. I have paid for the cd changer and deserve my money's worth. Now they insist that I come in again to get the problem resolved.
This is a ludicrous proposition especially after they assured me they would make the effort to come to my workplace to fix the problem. I have already taken two days off from work regarding this issue and can not do so again. The dealership has resorted to blatant delay tactics to get me off their back. This kind of poor customer service reflects directly on Nissan as these people are their licensed representatives. As a customer who has paid for his car, I demand service from Capitol Nissan, San Jose.
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